You will be a senior point of technical ownership within CNF’s managed services team, combining hands-on troubleshooting with calm client communication and practical coaching.
Outcomes you will own
You will work across the role’s immediate priorities and the wider CNF operating model.
- Own escalated incidents through diagnosis, resolution, and clear client communication.
- Coach service desk engineers and improve shared troubleshooting knowledge.
- Identify recurring issues and work with infrastructure teams on permanent fixes.
- Maintain accurate operational documentation and contribute to service reviews.
Experience that helps
We value practical judgement, clear communication, and the ability to learn alongside strong technical foundations.
- Strong experience supporting Microsoft 365, Windows, identity, and endpoint environments.
- Confident communication with technical and non-technical users.
- A structured approach to incident ownership and prioritisation.
- Experience in an MSP or multi-client environment is useful.